Hmmm... This is the reason I screenshot my orders even if they email an invoice. I would double check your actual order and see if it still mentions it on the description of the game there. I just actually double checked on the current page of Prison Architect... it STILL says on the last bullet point under the picture: Pre-Order to get the all day and a night DLC including 8 new wardens, 8 new pre-made prisons and 8 new plots.
https://www.amazon.com/Prison-Architect-PlayStation-4/dp/B01EJJN7XE/ref=sr_1_1?ie=UTF8&qid=1467708471&sr=8-1&keywords=prison+architect3
As long as your order was dated before June 28th then they are supposed to provide the dlc code for free.
If you are from the UK their page doesn't list that and that sux!
Hi @Tussocky,
Follow the email instructions on here:
https://prisonarchitect.double11.com/headlines/dlc-help11
As far as I'm concerned, you pre-ordered it you're entitled to the DLC!
Nat D11
Sold Out probably won't reply straight away, as they'll have to check the authenticity of purchases etc for everyone who emails. As long as you emailed them everything the guidance asked for, you should receive an email from Sold Out in a few days. I understand they were aiming to begin sending emails out on Monday.
Regards
Further to my previous emails I've never got the dlc for this despite pre ordering in May. Amazon uk just say they are looking into it and I've never got so much as an acknowledgement from sold out despite having a web page devoted to what to do if there's a problem. Love the game but feel I've been treated pretty shabbily. Would love to know if anyone else got a response from the the developers
Hi Stuntman!
The developers are actually us and Introversion- Sold Out handled the production and distribution of the physical version.
I've reached out to Sold Out to find out what's happening with yours, since I know that they have sent some emails out this week. As soon as I head back I'll update you.
Nat D11