I have taken in - game preview prison architect but I can not take the free dlc I also my account ( this ) is connected to the game on xbox one what can I do ?
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Jul '16
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Jun '17
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I have taken in - game preview prison architect but I can not take the free dlc I also my account ( this ) is connected to the game on xbox one what can I do ?
Hi @Dreuz95, just checked and you're already flagged for the content unlock.
Providing your DoubleID is still connected, you have the content already, as of the 24th June update with version 1.0.0.10. You do not receive a notification for this change, and the DLC will still show as available to buy in store, but the content is unlocked in your game.
When you have the base game only, you have 6 wardens. When you connect your DoubleID you get 2 free wardens. When the DLC is unlocked (as yours is flagged to), you receive 8 additional wardens as well as 8 new Plots and Prisons.
If you can see any of these warden options when you start a new game, then you already have the DLC content:
Hunter McGreevy, Rick Beresh, MD, Tom Dunwright, Warden W-800, Walt "The Wolf" Wilson, Shaun Fernandez, Nero, El Cocinero
If for some reason this still isn’t showing please let me know, however we have so far had no instances of missing DLC where a user’s account is flagged for the unlock, as yours is.
It depends. If you bought it on day one and haven't checked since then, there was a store bug where people weren't getting the DLC license. But that was fixed weeks ago now. What do you see when you view the DLC product on the store page? You've already looked in your warden choices when you start a new game I'm guessing from your post.
Nat Dqq
Hi guys,
I haven't received my DLC too. I bought the game on Xbox One when it was in early access and tried to play nowadays, nothing appears indicating that I have the DLC. Also, there is a price at the online store, so it's not marked as acquired.
Can you help me?
Regards.
PS: The game is great! You did a nice job!
Hi @jlsiena
Most Game Preview players got the content automatically, even though the DLC product is still saying available to buy. Go to a new game and scroll through the wardens. If you've got 6 then your DoubleID isn't singed in. Got 8 then you're signed in but haven't got the DLC unlock. Got all 16 and you're golden! You'll also find the 8 plots and prisons in Prison Warden mode Have a look for me and see how many wardens you've got. If for whatever reason the unlock flag wasn't applied, we can do it manually.
Nat D11
Hi @brice22107 could you read my above posts and check your wardens? If you don't have them then we can do it manually once we've seen your proof of purchase (email to support@double11.com)
Nat D11