Issues with Linking my Double11 ID

BestReplay 2016-07-01 04:35:54 UTC #1

So lately I have had issues Linking my ID to the Xbox one and Now in fear that i will not get the DLC Free after the buying the Preview back in march. I have reset my password and waited over a day for it to fix the pass and I still cannot log into my Double 11 ID Account from the xbox one, But i can log into the forms like nothing.

Edit: I found out why, I capitalized the "O" in Outlook.... Case sensitivity.

Sincerely,
Best Replay

Jesseas123 2016-07-01 04:42:24 UTC #2

I don't think you have to be logged into double 11 for the dlc unless it's for like 2 more wardens or something

YeahImaBoss 2016-07-01 14:49:07 UTC #3

You might have the update already.

Go the Game >>> New Game >>> Prison Warden or Architect >>> (Games Menus) It should say Warden(Flick left or right.) If there's is more than 5 Wardens.

*If more than 5 - You have the update already .
*If less than 5 - You don't have the update yet.

BestReplay 2016-07-01 20:47:38 UTC #4

Thats the thing, I dont think I have the DLC Update unless it comes out today July 1st

D11_Nat 2016-07-04 10:20:59 UTC #5

Hi @BestReplay,

Could you go to to start a new game and check the number of wardens you can select?

Nat D11

BestReplay 2016-07-04 12:34:35 UTC #6

I have 6 wardens, I don't have any of the characters from the Free DLC Gamepreview members were susposed to get. That's where my issue and Annoyance with Xbox is coming from.

Sincerely,
Best Replay @D11_Nat

D11_Nat 2016-07-04 12:45:14 UTC #7

Thanks @BestReplay, could you please DM me with your gamertag and the email address you used for DoubleID signup? I've got our developers ready to have a look into your account, see if there's anything wrong with it.

If the console is connected to your DoubleID there's no known reason for DLC content to not show. Dev has tested the retail version today (which you're all now on) and it's working so we need to do some more in-depth investigation if there are still issued on specific accounts.

Regards,

Nat D11

BestReplay 2016-07-04 13:02:24 UTC #8

Most DLC content appears in the Xbox one ready to install. But I don't have it on my console. It shows I can buy it for 10$
@D11_Nat

D11_Nat 2016-07-04 13:30:29 UTC #9

Yeah the DLC for Game Preview users it separate from the DLC item you can buy. It's the same content, but it's automatically included in your game, providing you signed up for the DoubleID account (which you have). Even once you've located the content in your game, the DLC will still display as buyable on the store as it's dealt with totally separately.

Nat D11