I have not received my DLC!

brice22107 2016-09-12 00:15:58 UTC #15

I know for a fact I was able to choose that robo warden as an option but now it is gone.

D11_Nat 2016-09-12 07:56:29 UTC #16

No, only if you bought it during Game Preview or pre-ordered the physical release.

Nat D11

brice22107 2016-09-12 13:53:49 UTC #17

I did purchase it before the hard copies where even out

jlsiena 2016-09-18 22:52:52 UTC #18

Hi Nat,

My DoubleID is signed but I have only the same 5 stories from the early access, with the DLC it should have more, right?

Regards.

D11_Nat 2016-09-19 07:51:27 UTC #19

DLC doesn't give you stories- it's eight new wardens, eight new prisons and eight new building plots.

Go to start a new game and see how many wardens you have to choose from.

Nat D11

XGCBagginz 2016-12-25 23:18:49 UTC #20

Hi, so I participated in the game preview and I believe I got the doc for free but it has disappeared? My double 11 I'd is linked but I only have 8 wardens and plots. I think I remember seeing doc there but its gone now.

D11_Nat 2017-01-03 09:20:56 UTC #21

Hey, @XGCBagginz if you PM me your email address I'll check your account

Nat D11

DcayNL 2017-03-23 09:24:03 UTC #22

Hello I cant find the option to pm.
i have played game preview but havnt got the dlc.
I got 8 wardens

D11_Nat 2017-03-23 09:39:24 UTC #23

I found you on our system, I'll email you!

Nat D11

lucyt2017 2017-03-28 18:50:57 UTC #24

I don't think I've received my dlc either

D11_Nat 2017-03-29 11:33:13 UTC #25

You definitely won't, @lucyt2017 as your Double ID account was only set up yesterday! To get the DLC unlock you needed to sign in to your account at any time during the Game Preview stage when you bought the game. But I can apply that flag for you! Just email a copy of your proof of purchase showing the date to support@double11.com and I'll do that manually.

All the best
Nat D11

lucyt2017 2017-03-31 13:18:06 UTC #26

I bought it on the Xbox store but all i can do is print screen bank statement but doesnt say it's for that game just says Microsoft and can take a photo that I've got the dlc installed

D11_Nat 2017-03-31 15:39:35 UTC #27

Well lucky for you Microsoft have a guide on how to look this up online Huzzah!

merson 2017-04-14 16:43:55 UTC #28

Oii sou brasileiro e amo jogo mais estou chateado com a situação de não ter recebido a dlc mesmo ter jogado a prévia do jogo por favor peço ajuda aki para me ajudar !!!!

seanyboyo24 2017-05-15 22:04:46 UTC #29

I got the game a while back during game preview and didn't get the dlc could you please take a look and get back to me thanks.

D11_Nat 2017-05-16 08:16:46 UTC #30

Hi Sean,

Your double ID wasn't set up until the game was out which is why you didn't get the DLC unlock. To get this, you needed to be signed into your Double ID in-game during the Game Preview period. If you can email a screen shot of your proof of purchase to support@double11.com we'll get the flag added manually for you

Nat D11

seanyboyo24 2017-05-19 18:57:05 UTC #31

Would a game clip from then be okay as I don't have the email recipt.

D11_Nat 2017-05-22 08:08:27 UTC #32

Hi Sean

Lucky for you Microsoft have a guide on how to look this up online. Once you've found the information, just respond with a screen shot.

All the best

D11 Nat

KILLER1337 2017-05-24 03:52:46 UTC #33

I have not got mine at all I bought the game at the start of this year and have not received it.

D11_Nat 2017-05-25 09:11:07 UTC #34

Hi Killer,

The free DLC offer was just for people who bought the game during Game Preview, which was over last June and not active at the start of this year. The only way to get the DLC outside of this period is to pay for it.

Nat D11