Hi guys, some of you might remember I came in looking for suggestions for questions to go into a short FAQ guide. I'm posting the guide here, for your feedback. The answers aren't exhaustive but cover out what I think are the most common fixes to gameplay questions I've been receiving via our support inbox and bug reporting forms.
I also have another cheeky request! I would love to have part of a screen shot image to go with each answer, for example on the 'classroom' question, I'd probably use an image of the regime with the correct time slots set. But as in insider, I'm not always the best judge of which image is the most helpful from a player's perspective. If anyone fancies adding any screen shots into this thread, that I can potentially chop up and use as parts of the answers, that would be great!
Please forgive any typos and grammar issues, it's not had a proper editing yet!
Anyway, here's the FAQ list for you to pick apart/help with!
I’m getting a ‘no room found’ error when I try to start a Foundation Education Program.
The problem isn't the room specifically, it's that not enough time has been allocated. You need to allocate three consecutive hours of work time in the Regime menu, as the game will recognise that the room exists, but not enough time has been allocated for it to run classes.
How do I remove tunnels?
In order to remove tunnels go into the Demolition menu where there is an option to Remove Tunnels. Drag the cursor across the tunnel area, and the job will be queued up for the next available worker to fill in.
Why are my prisoners in handcuffs in their cells?
If prisoners are remaining in handcuffs when they're in their cell, it means that the prison in not secure. Either there is an opening somewhere in the perimeter, or an unsecured door that prisoners can use. As soon as the prison is completely secure, the inmates will leave lock-down and move about normally.
Prisoners are wandering the prison and not going to cells.
This normally means that you have a prisoner awaiting solitary punishment, but no solitary cell available to house them, or there are no available cells of their security level.
Solitary cells are showing as not enclosed.
If you have a solitary cell, and your 'door' space contains a the room type tile, that will stop it from being an enclosed space. This is because technically the cell space isn't completely surrounded by a secure barrier.
If this is indeed the problem you're facing, all you need to do is clear the room tile from the door space. Toggle the door to Lock Open (to save you from having to rebuild the door), remove the room tile from the door space, and then toggle the door back to normal.
Why does my object selection keep changing when I pass over walls?
The reason that this is happening, is that you have the Objects menu filtered by room type, so every time you leave the room area with your cursor, you’re changing the filter. To change the filter (I’d recommend A-Z), just hit the X/Square button in the object menu to cycle between filter types.
Trucks not moving
The most common issue with trucks is that they don’t have enough space to unload their deliveries. Check that you have Delivery spaces next to the road and the area isn’t full, and plenty of workers to move the deliveries to a Storage space.
Should I have the DLC?
We've put together a short guide post with advice on how to get your DLC if it wasn't given to you with your pre-order. Sold Out, who handled our physical distribution are already prepared for contact, so just follow the advice here:
https://prisonarchitect.double11.com/headlines/dlc-help
